Securing your GIVIT account with two factor authentication

Two factor authentication is not linked to your phone number. The mobile phone or tablet you use to install your authenticator app does not have to be linked to your GIVIT account. Any mobile phone or tablet with up-to-date software is suitable. Using the latest iOS or Android software helps keep your device secure.

Looking after the information you share with GIVIT is important to us, and we know it’s important to you too. Keeping the data of the people you’re supporting secure is a shared responsibility or GIVIT and your organisation.

Using two factor authentication is mandatory to access the GIVIT portal.

Yes, you need to enter your unique six-digit authenticator passcode each time you sign in to the GIVIT portal. 

If you lose or change your mobile phone or tablet, you’ll need to clear your established authentication token and set it up again on a different device.

1. Ask a colleague with GIVIT administrator access to reset your two factor authentication in the GIVIT portal. Team members can view their access level via the ‘My Organisation’ page in the GIVIT portal.

   If you no longer have an active admin, or you are the only admin at your organisation and your two factor authentication needs resetting, please email info@givit.org.au and ask to have this reset.

2. Complete the instructions near the top of this page.

No, using an authenticator app for two factor authentication means you don’t need internet access or phone signal to receive codes through the app.

Authenticator apps are the easiest and most secure two factor authentication method for most people. You don’t need internet access or phone signal to use an authenticator app, but you do need access to the device each time you sign in.

The authenticator app is currently the only method of two factor authentication you can use to access your GIVIT account. You cannot have a code text messaged to your phone or emailed to you.

The QR code will only be displayed if you have not yet completed your initial two factor authentication set-up. You can find your QR code by signing in to the GIVIT portal. Then, simply follow the steps above to complete your set-up.

If you do not see a QR code after signing in, and are instead prompted to enter a time-based password, two factor authentication is already activated for your account. Simply open your authenticator app, and enter your six-digit authenticator passcode to access the GIVIT portal.

You can use iOS, Android and Windows phone or tablet devices. Two-factor via an app does not require a phone number.

Are you seeing a "The entered token was not valid or has expired." error message.

Check the following:

• You may have entered a code for another account or software application.
• Your code may have expired before you entered it.
• You may have locked yourself out of your account due to entering the wrong code too many times. You’ll need to wait 20 minutes before trying again.

Some additional troubleshooting steps you can take include:

• Check that the time on your devices are correct. Two factor authentication may be affected if your device times are out of sync.
• Check that your phone has the latest software update and that your authenticator app is up to date.
• Turn your phone off and on again.

You must have access to your device with two factor authentication set up in order to log in to the GIVIT portal.